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Santiago de Chile, May 30, 2018



The Justice Studies Center of the Americas (JSCA) presents the third version of the Index of Online Judicial Services (ISJL).



The purpose of the study is to evaluate the level of access to justice through the use of information and communication technologies (ICTS), particularly the Internet. 

Between September and December 2017, 135 websites from 33 member states of the Organization of American States (OAS) were observed to determine their level of progress in the incorporation of ICTs in the justice sector in order to achieve democratization, transparency and citizen participation.

The overall result of the ISJL measurement determined that Colombia and Chile offered the best online judicial services and met the standards that had been set. This is due to the fact that both countries have expanded the work that they have done on transparency and e-government. They were followed by Costa Rica, Uruguay, Ecuador, and Canada on the list.

JSCA Executive Director Jaime Arellano noted that, “The systematic monitoring that allows for the periodic collection of data is vital because it demonstrates historical trends and the level of evolution of the services offered and allows researchers to identify the challenges that exist and opportunities for improvement based on empirical evidence in an area that is often seen as removed from the world of technology.”

The ISJL contains four indicators: response time, website evolution, content, and technology. Each is designed to use concrete indicators to score performance in key areas in order to evaluate the existence and quality of online judicial services.

According to the third version of the ISJL, justice sector institutions provide delayed responses to questions about four frequent types of disputes: return of a defective item, request for child support, conflict over a small debt, and conflict regarding compensation. Timely response to questions about and requests for all types of services offered by governments and by the justice system is fundamental according to the August 2012 Ibero-American Summit for the Quality of Justice Decalogue.

Along with facilitating the use of tools, improving user experience and providing timely access to the needs of the public in general, these platforms must be thought about in an inclusive manner. It is thus necessary to consider accessibility tools, the use of sensitive, non-discriminatory and diverse language, and the inclusion of the gender perspective in the design of these websites.

To access the full report, visit JSCA’s  here


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